José LaSalle, a 29-year veteran of the MTA New York City Transit, has been appointed to a new position, “Weekend Service Czar,” officially, Acting Deputy Chief, Weekend Service Diversions and Coordination, responsible for “managing and improving the customer experience for the weekend”. metro service” and “review how weekend service changes are implemented and communicated to riders”.
LaSalle’s appointment was prompted by what the MTA considers to be consistently high ridership on the subway on weekends, including a pandemic-era weekend record of 2.36 million riders on Saturday 10 September, which represents 73.3% of pre-pandemic attendance. LaSalle, who started as a subway conductor in 1993, has extensive experience in the Department of Subways, including serving as general superintendent at the Railroad Control Center. He also played a lead role during Project L in 2019 and 2020, where he “coordinated an operationally complex service plan and extensive customer outreach,” the MTA said.
LaSalle is also something of a local hero. He was part of a group of NYC Transit employees recognized for their actions that saved a woman who fell on the subway tracks in June 2021. The woman was walking along the tracks above 50th Street, is fell on the D-line expressway 30 feet below and was injured. . LaSalle was at his post at the train control center and ran, flashlight in hand, to a walkway that stood between the stations. He spotted her and, in order to alert the next oncoming train of an emergency, waved his flashlight in the tunnel. The subway operator was able to stop the train, and LaSalle and NYPD officers removed the woman safely from the tracks.
“Improving the customer experience is the North Star that guides the work we do at New York City Transit,” said NYC Transit President Richard Davey. “Better weekend service is something subway riders have been asking for, and we’re excited to welcome José to this new role at NYC Transit to directly oversee weekend service and bring a better experience to passengers. As weekend service continues to rebound strongly, with a pandemic-era ridership record hit last Saturday, we hope for better service and bringing even more customers back to transit.
“I am proud to welcome José LaSalle to this critical new role, where he will tackle our customers’ feedback head-on by improving weekend subway service,” said NYC Transit Senior Vice President, Subways Demetrius Crichlow. With decades of experience, Jose has demonstrated his ability to solve problems and manage complex projects, and I’m confident his work will improve weekend subway rides for millions of New Yorkers.
“I’m excited and ready to make sure the weekend service is the best it can be,” LaSalle said. “Providing efficient and timely service and looking for ways to make improvements so that our customers have a safe and reliable system are my top priorities. I am humble and ready to put myself at the service of our customers. »