Hike service

Minister of Transport: e-mail service providers to explain alleged rate hikes

Datuk Seri Wee Ka Siong said he asked senior management to call the affected companies to provide an explanation and clarification on the alleged rate increase. — photo by Bernama

Sunday 22 May 2022 22:38 GMT

KUALA LUMPUR, May 22 – The Ministry of Transport (MOT) is investigating email services and holding talks with service providers following complaints that increasingly expensive tariffs are becoming a burden on consumers.

Its minister, Datuk Seri Wee Ka Siong, said he had instructed senior management to call the affected companies to provide explanations and clarifications on the alleged tariff increase.

“An increase from RM20 to RM70 in the current situation is seen as a burden on the people, so I think as a policymaker, we will see if any party takes advantage of it to make a profit.

“I also asked the Land Public Transport Agency (APAD) to take stock, to ask the companies to explain what really happened. In a second day, I expect them that they give an explanation so that we can see in terms of what to do and whether to encourage more competition.”

He told reporters after touring the LRT service elevators and escalators at Ampang Park LRT station today.

Wee also said the MOT would not deal with any company trying to profit by raising rates or with companies seeking to manipulate online calling rates to make a profit.

Rates for the service are said to have risen by up to 400% during peak hours, sparking consumer discontent and calling for government intervention. — Bernama