Vistara, a joint venture and full-service carrier of Tata Group and Singapore Airlines, plans to not only restore its pre-COVID customer experience standards, but also exceed them in the coming months. The full-service carrier has gradually resumed services that had been temporarily halted due to the coronavirus pandemic, according to the official statement.
As part of the plan, Vistara has brought back non-vegetarian meals in economy class on all eligible domestic flights starting Jan. 1. The airline has also reintroduced business class menu cards from February 15 and will increase the number of premium food items. economy and business class customers shortly.
The statement further states that Vistara will also provide tea and coffee, including Starbucks, on select routes and will soon restart this service on flights with flight durations over 90 minutes. Vistara has already taken over hot drinks, including a range of teas and freshly brewed Starbucks coffee. The airline has also increased the selection of alcoholic beverages from February 1.
Additionally, Vistara will also resume these services on long-haul routes and increase meal options for passengers. The airline will also enhance its in-flight entertainment (IFE) offerings across its domestic and international network by introducing varied and engaging content.
“The safety of our customers and staff has been our top priority and takes precedence over all other considerations. As the world now moves closer to normality, we are excited to restore some of the services that have been interrupted for customer safety reasons. As we restore our services gradually and systematically, we will also be introducing further improvements at various customer touchpoints,” said Deepak Rajawat, Chief Commercial Officer of Vistara.
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