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Wyze rolls out facial recognition, professional monitoring with new service

Wyze made its $4 Cam Plus Pro monthly subscription service widely available this week. The service introduces facial recognition and 24/7 professional monitoring to existing Wyze cameras, including the Wyze Camera v2, v3 and panoramic v1.

The professional monitoring feature of Cam Plus Pro is based on the third-party service Noonlight. Essentially, you will be able to arm your camera and if the device detects a person, it will alert you and the monitoring service. If you enter a PIN code, the alarm will be cancelled. Otherwise, the monitoring service will attempt to contact you and, failing that, alert the authorities.

Wyze already offers professional monitoring for its DIY home security system, but the Cam Plus Pro service is separate – focusing on camera monitoring rather than triggered sensors. In the event of an emergency, Noonlight agents will be able to transmit video captured by the device during the specific event to 911 dispatchers, but they will not be able to access live video feeds or stored video history.

The cost-conscious smart home security developer accelerated the development of new devices and services in 2022, launching a $155 Gun Safea $70 fingerprint deadbolt lock and one $40 garage door controller and camera bundle in March and April only. This accelerated expansion comes after a slow year for Wyze in 2021, in which supply chain challenges led to price hikes for the otherwise portfolio-friendly company.

This also follows a recent report that the company did not alert customers to a serious security breach in its cameras for nearly three years – leading to questions about where a company’s responsibility to its customers begins and ends.

Cam Plus Pro is now available.